busTRACE Technologies provides an unconditional 30-day money back guarantee (less shipping costs) for all products purchased directly from us. All refunded products will need to be shipped back to busTRACE Technologies, with tracking information (e.g. FedEx, UPS, Certified Mail, etc.), before the 30 days have expired.

Please contact us to request a refund.

NOTE: Refunds are only available for newly purchased units and are not applicable for subscription renewals or upgrade purchases.